As the global effects of coronavirus (COVID-19) continue to evolve, we are committed to the health and safety of our employees, as much as we dedicate ourselves to providing world-class customer support.
While our contact channels remain available to you, we’re implementing processes to do our part to help slow the spread of this pandemic and protect the health and safety of our employees.
During this time, telephone support and online chat volume, including hold times, could be higher than usual.
- You can visit our Online Support for frequently asked questions, including iRobot Owners Guides and Quick Start Guides, Setting up your Wi-Fi Connected Robot with the iRobot HOME App, Warranty Information, and so much more.
In light of current events, orders are taking longer to process and ship.
- We are committed to providing the best experience possible and are actively working to expedite shipments. A tracking ID will be shared as soon as your order is ready for dispatch. We will be able to dispatch your product in 5-7 working days, from the date of purchase.